Frequently Asked Questions
1) What type of Condo Suites do you have available?
We have Studio Suites with one bath that sleep from one to three.
One Bedroom One Bath condominiums sleep from one to four.
Two Bedroom Two Bath condominiums sleep from two to six.
Three Bedroom Two Bath condominiums sleep from two to eight.
2) How are the condominiums furnished?
Each condominium is privately owned and furnished by the owners to strict minimum standards that include the following: fully equipped kitchen with microwave, automatic dishwasher (most units), range, refrigerator, pots, pans, dishes, glassware, utensils, and flatware. Linens and towels are provided. Most rooms have in-room stack washer/dryer as well. Each room has at least one color TV with cable service, ceiling fans, irons and ironing boards. Most units have VCR’s as well.
You are also provided with an initial supply of toilet paper, bar soap, dishwashing detergent, paper towels and tissues. Additional supplies may be purchased at convenient local markets.
3) Are cribs available for rental?
No. We do not provide cribs for rental. Please check local directory for a list of companies that specialize in crib rentals.
4) Is Maid Service Provided?
Maid services is included in the nightly rate. Personalization is available - at a minimum the units are cleaned and stocked no later than 3pm on the date of check-in. They are also cleaned after check-out which is no later than 11am.
5) Can you help with car rentals?
We have special wholesale car rental rates contracted with Thrifty Car Rentals. We pass on substantial savings to our clients as result.
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6) How do we reserve a condominium and what are your payment terms?
Please use our convenient booking request form which shares our reservation policy. Or, you may call us toll-free at 1-800-367-5637.
We can also be reached 24 hours a day by fax at (808) 661-7992. Our local phone is (808) 661-7990.
We accept credit cards and checks for payment. We require a deposit to secure your reservation. This can be provided by credit card. We then send you a written deposit reservation confirmation form indicating receipt of your deposit and the other rental information. The balance and final payment is due, a minimum of 90 days prior to arrival. In certain cases and in high peak seasons, final payment of the balance may be due sooner. After final payment is received, we send you a final confirmation.
7) What is your deposit, cancellation, and refund policy?
DEPOSIT AND CANCELLATION POLICY: 50% deposit required to make a confirmed reservation. Balance of full payment is due no later than 90 days prior to arrival. Reservations are subject to automatic cancellation with forfeiture of deposit if full payment is not received 90 days prior to arrival. FULL REFUND minus, $100.00 processing fee, when cancellation notice is received 91 or more days prior to arrival. When notice is received 90 days to 60 days prior to arrival, a reservation cancellation will forfeit the 3 night prepaid deposit and any cancellation inside of 30 days is non-refundable. ANY reservation cancelled after the reservation has been confirmed is subject to a $100.00 processing fee.
CHRISTMAS PERIOD 12/20-01/04 is subject to a NON-REFUNDABLE 5 night's deposit with balance of full payment due no later than 90 days prior to arrival or subject to automatic cancellation. There are NO Refunds for Christmas Period Reservations within 90 days of arrival dates. Cancellation Policy is Firm.
Check in time is 3pm and Check out time is 11am. Check out after 11am and before 3pm, half daily charge with advance management approval only. After 3pm, full nights room charge.
***All Rates above are subject to Hawaii State Taxes of 14.417% (as of January 1, 2018)
Weekly rates are the equivalent of the 7th night free. All Rates are based on maximum occupancy.***
Rates are subject to change without notice.
NOTE: Front desk for Association of Apartment Owners of Papakea charges a facilities fee directly to all guests $15/day up to 10 nights/month maximum each month. Example a 20 night stay = 10 x $15 = $150). This is independent of your rent paid booking the apartment and must be paid by all guests directly to front desk. Front desk requires a credit card imprint upon check-in and it will be charged upon check out.